SHIPPING & DELIVERY
Disclaimer: We kindly ask for your understanding and patience due to the current Coronavirus situation. Due to stage 4 lockdown in Melbourne, standard shipping will be delayed for all countries. We will continue to work to deliver products as soon as possible while we keep our close attention on the situation.
We sincerely apologise for any inconvenience and thank you for your understanding.
Orders are processed within 48-72 hours.
AUSTRALIA
VICTORIA - Please note due to the stage 4 lockdowns in Victoria, parcels may be delayed up to 3 business days
Standard shipping (5-7 business days) is FREE for all orders over $50AUD
Standard shipping (5- 7 business days) on all orders under $50 - flat rate of $5.00 AUD
Express shipping (2-3 business days) is also available - flat rate of $10.00 AUD
NEW ZEALAND DELIVERY
Australia Post Standard - 10-15 business days - flat rate of $15.00 AUD
DHL Express - 5-7 business days - flat rate of $20.00 AUD
INTERNATIONAL DELIVERY
Please note some countries are experiencing shipping delays due to COVID19 and can take up to 4- 6 weeks with Australia Post
All orders are sent via courier and are fully trackable
STANDARD SHIPPING WITH AUSTRALIA POST - $15
USA - 15-30 Business Days ( please note, the customs in the USA are experiencing delays and may prolong this shipping time to 6 weeks )
UK - 10-30 Business Days
Ireland - 10-30 Business Days
Major Europe - 10-30 Business Days
Canada - 15-30 Business Days
China - 10- 30 Business Days
Japan - 10-30 Business Days
Korea - 10-30 Business Days
Malaysia - 13- 30 Business Days
Singapore - 10- 30 Business Days
Hong Kong - 10- 30 Business Days
UAE - 15-30 Business Days
EXPRESS SHIPPING WITH DHL - $20
USA - 5 -10 Business Days
UK - 5-10 Business Days
Ireland - 5-10 Business Days
Major Europe - 5-10 Business Days
Canada - 10-20 Business Days
China - 5- 10 Business Days
Japan - 5-10 Business Days
Malaysia - 5- 10 Business Days
Singapore - 5- 10 Business Days
Hong Kong - 5- 10 Business Days
Korea - 7-10 Business Days
Philippines - 7-10 Business Days
Sri Lanka- 7-10 Business Days
Cambodia - 7-10 Business Days
Mexico - 7-10 Business Days
DELIVERY NOTES
- Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
- We can not grant a refund if your item is in transit.
- Please make sure your delivery address is correct to avoid delays.
- Once your order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage you to always double-check your address before placing your order.
- For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.