FREQUENTY ASKED QUESTIONS
We recommend exfoliating once a week to ensure you do not strip all your natural body oils or dehydrate the skin. For people with oily skin, it is possible to exfoliate up to twice a week.
It is recommended by health professionals to replace the glove every 6-8 weeks for hygiene purposes.
We strongly advise not to exfoliate when sunburnt as it will further irritate your skin. After the redness has disappeared the glove is great to help remove the dry flaky skin caused by sun damage.
Results are dependant on what you are trying to achieve.
Your skin will feel silky smooth after the first use.
Depending on your skin type you will notice dead skin or fake tan peeling as you firmly glide the glove up and down your body.
Results for scarring and stretch marks may be evident after 4-5 uses (1-2 months).
No. The glove works by using friction therefore no soap or conditioners should be used. Ensure your body is completely clean of oils and not under water when in use.
Thoroughly rinse with hot water using only natural soap to clean the glove. Place in a clean dry place to air and dry out. Do not machine wash.
The My Glow 2 glove is different in EVERY way. The unique technique used to weave the pure silk is the secret to the amazing results of the glove. The 100% natural fabric works to catch the dead skin as you glide the glove up and down your whilst also working to massage your muscles and stimulate blood circulation.
Yes you certainly can. However apply gentle pressure as you glide the glove over your face, avoiding active acne or wounds.
• Deeply exfoliates the skin
• Helps to purify and brighten complexion
• Helps fights against acne, blackheads and breakouts
• Aims to reduce appearance of pigmentation and enlarged pores
• Naturally and easily removes fake tan
• Aims to reduce appearance of stretch marks, cellulite and scaring
• Helps to improve the texture and feel of skin
• Aims to reduce the appearance of fine lines and wrinkles
• Helps promote collagen and elastin production
• Helps oxygenate cells and promote healthy blood flow leaving body re-energised and invigorated
• Helps to free and prevent ingrown hairs
• Assists to eliminate toxins through the skin
• Aims to increase self love and confidence.
• 100% natural. No nasties.
Yes. The glove is hand made from 100% natural fabric using a secret weaving technique.
Most people do see excessive skin peeling, however it is dependant on how much dead skin or tan they have on their body. The best results are achieved when your skin is damp and as soft as possible.
AUSTRALIA
Standard shipping (5-7 business days) is FREE for all orders over $80AUD
Standard shipping (5- 7 business days) on all orders under $80AUD - flat rate of $7.00 AUD
Express shipping (2-3 business days) is also available - flat rate of $10.00 AUD
INTERNATIONAL
$15 Standard shipping for all international orders. - Aus Post
$20 Express shipping for all international orders - DHL
Disclaimer: We kindly ask for your understanding and patience due to the current Coronavirus situation.
Due to stage 4 lockdown in Melbourne, standard shipping will be delayed for all countries. We will continue to work to deliver products as soon as possible while we keep our close attention on the situation.
We sincerely apologise for any inconvenience and thank you for your understanding.
Orders are processed within 48 -72 hours.
AUSTRALIA
Standard shipping within Australia takes between 5-7 business days.
Express shipping within Australia takes between 2-3 business days.
NEW ZEALAND DELIVERY
Australia Post Standard - 10-15 business days - flat rate of $15.00 AUD
DHL Express - 5-7 business days - flat rate of $20.00 AUD
INTERNATIONAL DELIVERY
Please note some countries are experiencing shipping delays due to COVID19 and can take up to 4- 6 weeks with Australia Post
All orders are sent via courier and are fully trackable
STANDARD SHIPPING WITH AUSTRALIA POST - $15
USA - 15-30 Business Days ( please note, the customs in the USA are experiencing delays and may prolong this shipping time to 6 weeks )
UK - 10-30 Business Days
Ireland - 10-30 Business Days
Major Europe - 10-30 Business Days
Canada - 15-30 Business Days
China - 10- 30 Business Days
Japan - 10-30 Business Days
Korea - 10-30 Business Days
Malaysia - 13- 30 Business Days
Singapore - 10- 30 Business Days
Hong Kong - 10- 30 Business Days
UAE - 15-30 Business Days
EXPRESS SHIPPING WITH DHL - $20
USA - 5 -10 Business Days
UK - 5-10 Business Days
Ireland - 5-10 Business Days
Major Europe - 5-10 Business Days
Canada - 10-20 Business Days
China - 5- 10 Business Days
Japan - 5-10 Business Days
Malaysia - 5- 10 Business Days
Singapore - 5- 10 Business Days
Hong Kong - 5- 10 Business Days
Philippines - 7-10 Business Days
Mexico - 7-10 Business Days
INDIA - DHL EXPRESS $25AUD
5-7 business days
Delivery Notes:
- Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.
- We can not grant a refund if your item is in transit.
- Please make sure your delivery address is correct to avoid delays.
- Once your order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage you to always double-check your address before placing your order.
- For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.
Please email us at hello@myglow2.com.au with your details including your order number and address to be delivered to. Make sure you enter ‘Urgent: Change wrong address’ in the subject line and we will do our best to change your address however please keep in mind your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
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To place a wholesale order, please email hello@myglow2.com.au - please type 'WHOLESALE' in the subject line and a member of our wholesale team will get back to you.
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If you, unfortunately, have an issue with your product or delivery, please contact us to discuss your options at hello@myglow2.com.au. If you are enquiring about a return, in your email please include: - Order number - Issue with product ......................................................................... All of our products can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are non- refundable and the responsibility of the customer.
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Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
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Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
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